Assistance insurance
Wat is covered? ¹
General guarantees
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Assistance to the victim of an illness like Covid-19 or an accident
- Assistance and reimbursement of the medical expenses abroad, up to € 100,000.- in Europe and € 1,000,000.- in the rest of the world.
- Reimbursement of medical expenses in Belgium resulting from an accident abroad, up to € 6,200.-
- Repatriation of the victim of an illness or accident, together with an insured traveller companion of his/her choice.
- Assistance of travelling companions
- Reunion with your family in Belgium
- Baggage lost or stolen? We pay a maximum amount of € 1,250.-
Guarantees if you travel by car
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Roadside assistance
- Breakdown service, towing service, transport of the vehicle in Belgium and abroad
- Mobility guarantee
- Repatriation
- Bike assistance
What is not covered? ¹
- Air holidays in case of pregnancy or more than 28 weeks
- If you are not ill, but do have to have a Covid test taken at your destination. This is covered in the package All Risk cancellation insurance + travel and assistance insurance.
- Damage to baggage solely due to wear and tear
Every decision to take out the Travel and assistance insurance insurance must be based on a thorough investigation of the information sheet and the general terms and conditions. These documents are available free of charge at https://www.tuifly.be/en/travel-insurance. The product sheet contains a summary of the main guarantees and is not a contractual document. We refer to the general terms and conditions for the detailed guarantees and exclusions.
Travel fully insured WITH COVID-19 INSURANCE COVER
With the All Risk cancellation insurance and travel and assistance insurance package, you’re insured for all Covid-19-related matters both before and during your trip. A few examples:
All Risk Cancellation Insurance 
Before the trip (75% coverage)
- If you tested positive for Covid-19 (PCR test) less than 72 hours before departure to your destination.
- If no green travel advice was issued for your destination at the time of cancellation of your trip.
- If you have lost your job, if your leave has been cancelled or if you have gone bankrupt due to the epidemic/pandemic.
- If a rapid test taken on the day of your departure has a positive result.
- If you test positive at the body temperature checkpoints at the airport.
- If you receive the result of your test in the context of your trip too late due to a lack of capacity in the lab to process the tests.
- A mandatory Covid test at your destination (75% coverage).
Travel and assistance insurance 
During your trip
- 24/7 telephone assistance via a TUI emergency number.
- All medical costs are covered if you fall ill at your destination, including due to Covid-19.
- Repatriation of yourself and your family (if required for medical reasons) is also covered.
- Third-party payment in case of hospitalisation.
- Covers theft or loss of, or damage to baggage.
Travel and assistance insurance Europe
- € 3.5 per person per day
Package Platinum cancellation insurance + Travel and assistance insurance
- 7% of the price of the trip OR A minimum of € 50 per person
Travel and assistance insurance World
- € 7 per person per day
Package All Risk Cancellation insurance + Travel and assistance insurance WITH COVID-19 INSURANCE COVER
- 11% of the price of the trip OR A minimum of € 80 per person
Every decision to take out the cancellation insurance must be based on a thorough investigation of the information sheet and the general terms and conditions. These documents are available free of charge at https://www.tuifly.be/en/cancellation-insurance. The product sheet contains a summary of the main guarantees and is not a contractual document. We refer to the general terms and conditions for the detailed guarantees and exclusions.
A few examples
Do you suddenly fall ill due to Covid-19 after 3 days of your holiday and do you have to be hospitalised? Your medical expenses will be reimbursed.
Travel and assistance insurance
Has your baggage been seriously damaged during transport? We will pay you a compensation of 1250 euro maximally.
Travel and assistance insurance
Did you eat a bad mussel during your weekend in Nieuwpoort? We will not pay your medical expenses, your health insurance fund will. The cover we offer only applies abroad.
Travel and assistance insurance
Where and when am I covered?
You have the choice between insurance cover in Europe or in the entire world. The insurance cover takes effect on the date of your departure until the date of your return. If you book a package including a cancellation insurance, you’re covered from the moment you make your booking until you’re safely back at home. The cancellation insurance applies to trips worldwide.
Where can I take out this insurance?
The insurance is a complement to a trip and can be taken out at the time you book your trip, with your travel agent or via the website. You ban book your insurance until 24 hours before your departure. Combined with a cancellation insurance in one package, it can be booked until 57 days before the date of departure. Book your insurance here or contact your travel agent.
¹ Legal disclaimer: Coverage is provided by Europ Assistance Belgium, VAT BE 0738.431.009 RLE Brussels, Triomflaan 172 at 1160 Brussels, Belgian branch of Europ Assistance SA, insurer under French law with registered office at 1, Promenade de la Bonnette in 92230 Gennevilliers, France (451 366 405 RCS Nanterre), recognised under code 0888 for the branches 1,9,13,16 and 18 under the supervision of the National Bank of Belgium, de Berlaimontlaan 14, 1000 Brussel. If you have a complaint, you can contact Europ Assistance Belgium f.a.o. the Complaints Officer, Triomflaan 172 at 1160 Brussel, (complaints@europ-assistance.be), Tel: 02 541 90 48 from Monday to Thursday, 10 am – 12 noon and 2 – 4 pm. If your complaint is not handled to your satisfaction, you can address the Ombudsman for Insurances, de Meeûssquare 35, 1000 Brussel.