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- TUI Smiles Reward Club
- My booking has been cancelled and I’ve dropped a tier. Can I still use my rewards?
My booking has been cancelled and I’ve dropped a tier. Can I still use my rewards?
Bookings and cancellations
You earn Smiles when you book with us. If you cancel your booking, or if we cancel it, we will remove the corresponding Smiles from your account. This may affect your membership level.
If the cancelled booking had enabled you to reach a higher level, the removal of those Smiles may cause you to drop back down a level. Don’t worry: you can move back up again with your next booking.
Rewards and membership levels
Each membership level unlocks different rewards. If you drop a level, some rewards may no longer be available until you reach that level again.
Validity of rewards
Check the expiry date of each reward on your TUI Smiles Rewards Club overview page. Some rewards are valid for longer than 12 months, so you can use them even if you book well in advance.