- FAQ
- Your Customer Data
Your Customer Data
Privacy Law (General Data Protection Regulation, GDPR)
- Are there any costs associated with modifying personal data?
- Can I have my data rectified if they are incorrect?
- Can I have my personal data deleted?
- Can I request digital record of my personal data from TUI?
- How can I identify myself?
- The right to restriction of data processing
- What are my rights to access my personal data?
- What does TUI do with my data?
- Where can I ask other questions concerning the processing of personal data by TUI?
- Where can I find TUI fly Privacy Policy?
- Why do I have to identify myself if I want to make use of my legal privacy rights?
- Why do I receive personalised offers and how can I object to this?
TUI Smiles Reward Club
- Can I apply a new TUI Smiles reward to an existing booking?
- Can I combine a discount code from the TUI Smiles Rewards Club with another TUI offer?
- Can I earn Smiles through someone else’s booking?
- Can I share my ‘Smiles’ with someone else, including fellow travellers on a group booking?
- Can Smiles expire or be lost?
- How can I leave or unsubscribe from the TUI Smiles Rewards Club?
- How can I see where my Smiles come from?
- How can I stop getting emails or marketing about the TUI Smiles Rewards Club?
- How does the game ‘Pack Your Bags’ work, and where can I find it?
- How does the ‘Spin the Globe’ game work, and where can I find it?
- How do I check my Smiles balance, and when do new Smiles appear?
- How do I collect Smiles, and what are they used for?
- How do I collect Smiles when I book a TUI Musement excursion at a TUI shop?
- How do I give feedback or make a complaint?
- How do I join the TUI Smiles Rewards Club?
- How do I know how many Smiles I’ve collected?
- How do I know if I can use a discount code from the TUI Smiles Rewards Club?
- How do I move up in the Club to a higher Level?
- How do I use my TUI Smiles Rewards Club promotional code?
- How many Smiles will I receive if I become a member? Will I also receive Smiles for previous bookings?
- I can’t access my TUI Smiles Rewards Club account. What should I do?
- I can’t redeem my partner offer or code. What can I do?
- I can’t see my new booking or the Smiles I’ve collected in my myTUI account. What can I do?
- I need to contact a partner airline regarding my TUI booking. Will I also be given priority when I call or chat?
- I never received the prize I won in the Pack Your Bags game. What can I do?
- I’m having trouble redeeming a partner reward. What can I do?
- I’ve been a loyal TUI customer for years, but I’m still at level 1. Why is that?
- I’ve received an email from TUI saying that I’d be getting bonus Smiles, but I can’t see them on my dashboard. What should I do?
- My booking has been cancelled and I’ve dropped a tier. Can I still use my rewards?
- Someone has gained unauthorised access to my TUI Smiles Rewards Club account. What should I do?
- What are the Rewards at each Level?
- What happens if I redeem my partner reward and then cancel my booking?
- What is the difference between a mijnTUI account and the TUI Smiles Rewards Club, and how do they work together?
- What is the TUI Smiles Rewards Club?
- Where can I find more information about promotions and Smiles bonuses?
- Who can join the TUI Smiles Rewards Club, and how often do I need to travel to benefit from it?
- Why are my rewards different from my friend’s?
- Why are my rewards missing or haven’t they been activated after I’ve levelled up?
- Why can’t I access my TUI Smiles Rewards Club?
- Why do I collect Smiles rather than points?
- Why haven't I received my Smiles?
- Why have my Smiles expired?
- Why wasn’t I given priority when I contacted TUI?
- Will I be able to rejoin the TUI Smiles Rewards Club in the future?
- Will I collect Smiles on bookings where I've also used a TUI Smiles reward or code?
- Will I earn Smiles for a booking I made before I joined the TUI Smiles Rewards Club?
- Will I still collect Smiles if I wasn’t logged in when I made the booking?