I can’t redeem my partner offer or code. What can I do?

Are you having trouble redeeming your partner offer or code?

Follow these steps:

1. Check the terms and conditions of your partner offer on your TUI Smiles Rewards Club dashboard.
2. Check that you meet all the terms and conditions of the offer.
3. Follow the step-by-step instructions for redeeming the offer

Have you checked everything and do you meet the terms and conditions, but are you still unable to redeem the offer?
Please get in touch with us. We’ll be happy to help