- FAQ
- Your Customer Data
- TUI Smiles Reward Club
- Why wasn’t I given priority when I contacted TUI?
Why wasn’t I given priority when I contacted TUI?
As a member of the TUI Smiles Rewards Club, you benefit from priority service. How this works depends on how you contact us.
Live chat
As soon as you start chatting, we’ll ask for your email address. We’ll link this to your myTUI account. Are you a Level 2 or 3 member? If so, your chat will receive priority service.
Contact by telephone
Use the telephone number listed on your TUI Smiles Rewards Club overview page. Call from a number saved in your myTUI account. This allows us to recognise you as a member and put your call through straight away.
Check or add telephone numbers via Account Management in your myTUI account under Personal details.