- FAQ
- Your Customer Data
- TUI Smiles Reward Club
- I can’t see my new booking or the Smiles I’ve collected in my myTUI account. What can I do?
I can’t see my new booking or the Smiles I’ve collected in my myTUI account. What can I do?
Sometimes it takes a little while for your booking to appear. Don’t worry, you can easily add it yourself:
- Log in to your myTUI account.
- Go to ‘Bookings’ in the menu.
- Select ‘Add a booking’.
- Enter your booking reference, the name of the main booker and the departure date.
Your booking will now be visible. If you booked within 30 days of your trip, you’ll also see the TUI Smiles you’ve earned.