- FAQ
- Your Customer Data
- TUI Smiles Reward Club
- Why have my Smiles expired?
Why have my Smiles expired?
Your Smiles are valid for 12 months from the date you collect them. After that, they expire automatically.
You collect new Smiles with every new booking. Each of these has its own 12-month validity period. You cannot extend the expiry date of existing Smiles.
Continue to book with TUI to keep your Smiles balance and your membership level active.