- FAQ
- Your Customer Data
- TUI Smiles Reward Club
- I never received the prize I won in the Pack Your Bags game. What can I do?
I never received the prize I won in the Pack Your Bags game. What can I do?
We’re sorry that you haven’t received the reward from the Pack Your Bags game.
Please get in touch with us and provide the following information:
- When you played the game
- Which reward you won
We’ll do our best to sort this out for you.