I’ve received an email from TUI saying that I’d be getting bonus Smiles, but I can’t see them on my dashboard. What should I do?

Log in to your myTUI account using the email address to which you received the email about the bonus Smiles.
Your bonus Smiles are only visible in the TUI Smiles Rewards Club linked to this email address.

Check your email address:

In the TUI app: tap ‘Personal details’ and then ‘Personal information’.
On desktop: go to ‘Account management’ and then ‘Personal details’.

Are you using the correct email address and are your bonus Smiles still not visible after 2 to 3 days? If so, please contact us for further assistance.