Why haven't I received my Smiles?

If your Smiles aren’t visible yet, please check that you used the same email address for your booking as you did for your myTUI account. Your Smiles will be added to the account linked to the email address used for your booking.

New Smiles will appear within 2 to 3 days of your booking. If you still can’t see your Smiles after 3 days, please get in touch with us. We’ll be happy to look into it for you.

We’ll also help you if you think you’ve been credited with the wrong number of Smiles for your booking.