- FAQ
- Your Customer Data
- TUI Smiles Reward Club
- Why are my rewards missing or haven’t they been activated after I’ve levelled up?
Why are my rewards missing or haven’t they been activated after I’ve levelled up?
After upgrading to a higher level, it may take 2 to 3 days for your rewards to be automatically updated and appear in your account.
Please wait 2 to 3 days and then check your rewards again.
Still can’t see them? Please get in touch with us and we’ll be happy to help.