Questions and answers
Where can I order a TUI fly Gift Voucher?
The TUI fly Gift Voucher can only be ordered online via Tuifly.be.
How can I pay?
You can do this through one of the online payment possibilities offered when placing the order via the website Tuifly.be (credit card or web banking formulas)
Does ordering a TUI fly Gift Voucher involve extra costs ?
You will pay no extra costs when ordering a TUI fly Gift Voucher.
I order a Gift Voucher for professional purposes. Can I receive an invoice?
When ordering the TUI fly Gift Voucher(s) you can request an invoice. In that case the invoice is sent to you by post. No extra costs are charged. However, an amount of € 12.50 for administrative expenses will be charged if you request an invoice after having received the Gift Voucher.
How are the Gift Vouchers sent ?
You will receive the electronic version in your mailbox within 10 minutes.
How can I use the TUI fly Gift Voucher ?
The TUI fly] Gift Voucher is only valid if you book directly with TUI fly at Tuifly.be. The TUI fly Gift Voucher can be used as (partial) payment of one or several air tickets from the TUI fly offer. However, the value of the Gift Voucher cannot be deducted from the price of a trip already taken or already booked. You can use more than one Gift Voucher in one and the same booking (max. 10 per booking). Each Gift Voucher can only be used once. As soon as the TUI fly Gift Voucher is used as (partial) payment of a TUI fly booking, it is no longer valid. The TUI flyGift Voucher cannot be converted into cash and cannot be exchanged for another TUI fly Gift Voucher for the amount mentioned or for part of this amount. Several Gift Vouchers can be used for a booked trip. Any residual value will not be reimbursed if the value of the booking is lower than the value of the gift voucher.
How long is a Gift Voucher valid ?
The TUI fly Gift Voucher mentions a date of issue, an activation code and a period of validity. The Gift Voucher is valid for flights that take place within 12 months of issue date. There is no extension possible.
Is the TUI fly Gift Voucher personalised ?
No.TUI fly Gift Vouchers are not issued in a particular name. They can therefore be passed on to someone else without any problems.
Does the TUI fly Gift Voucher mention an amount ?
A TUI fly Gift Voucher mentions an amount because the beneficiary should know how much he can spend when choosing a trip from the TUI fly offer.
Are Gift Vouchers subject to VAT ?
The TUI fly Gift Vouchers are exempt from VAT pursuant to art. 44 § 3, 10°. The VAT authorities regard gift vouchers as a means of payment. At the moment on which the TUI fly Gift Voucher is used to book a trip, the tour operator has to pay Vat to the VAT authorities. But that is of no concern to either the giver or the beneficiary.