- FAQ
- FAQ
Arrival and Departure
Baggage.
- Am I allowed to bring a drone?
- Am I allowed to bring fishing material?
- Am I allowed to bring humanitarian baggage?
- Am I allowed to bring hunting and sporting weapons?
- Am I allowed to bring medical supplies on the aircraft?
- Am I allowed to bring musical instruments?
- Am I allowed to bring my wedding dress into the cabin?
- Am I allowed to carry (hand) baggage for my infant (under 2 years old)?
- Can I bring sports equipment?
- Can I insure my baggage?
- General information dangerous goods
- How much baggage and hand baggage am I allowed to take with me and can I book?
- How should I indicate I wish to bring extraordinary baggage upon booking?
- I will need extra oxygen during the flight.
- What am I allowed to put in my hand baggage?
- What objects are not allowed in my hand baggage?
- What should I do with my stroller/pram/child safety seat?
- Which baggage am I not allowed to bring on the aircraft?
- Which batteries am I allowed to take with me?
- Which technical appliances am I allowed to take in hand baggage?
Children.
- Am I allowed to bring baby food for use during the flight?
- Am I allowed to let my underaged child travel alone and what are the formalities that must be complied ?
- How do I book a ticket for my baby?
- Until what week of my pregnancy am I allowed to travel and what documents are needed?
- What kind of assistance does my underaged child get at the airport?
Online-Check in and seat reservation.
- Can anyone take a seat at the emergency exit?
- Can I check in online?
- Can I check in online for all flights?
- Can I modify or cancel a seat reservation?
- Do I need to check in all passengers of my travel party at the same time?
- Do I still need to bring my documents with me, once I’m checked in online?
- How can I check in online?
- How can I upload my documents?
- How does TUI use my personal health data contained in the upload to the Health Documents Check service?
- What about booked seat types in case of combined flights (with stop-over)?
- What documents do I need to present when checking in?
- What happens to my online check-in status or seat reservation upon modification or cancellation of my booking?
- What If I am not able or don´t want to use the health documents service?
- When and how can I select my seat type and/or check in online?
- When can I check in online?
- Which documents do I need to check in online?
- Which seat types can I select?
- Why can't I upload documents for a baby?
- Why can’t I check in online?
- Why should I check in online?
On board.
- Am I allowed to bring my own food for consumption during the flight?
- Can I fly with a plaster?
- For which destinations can I book Deluxe?
- For which destinations can I book Fly Deluxe?
- How do I book meals in my reservation?
- Is there a guarantee on articles purchased during the flight?
- What are the methods of payment during the flight?
- What kinds of snacks and drinks can I buy during the flight?
- What tax-free items are offered during the flight?
Pets.
- Am I allowed to bring a pet other than a dog or cat?
- Can I bring my dog or cat?
- Can I transport a snub-nosed pet?
- How do I include an additional booking for my dog or cat in my reservation?
- Is it possible to purchase a cage or a soft bag at the airport?
- What formalities are required for the transport of my dog or cat?
Special Assistance.
- Are there any priority seats on board for the use of passengers with reduced mobility?
- As a passenger with reduced mobility, can I bring my own wheelchair, crutches or walker?
- Can I (or my child) travel with a contagious disease?
- Can I travel with an emotional support animal?
- How can I take an assistance dog or guide dog with me?
- Passengers with auditory and/or visual impairment
- Passengers with developmental and/or cognitive impairment
- Safety instructions for passengers requiring assistance
- Types of assistance
- What kind of assistance can I request as a passenger with reduced mobility?