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- TUI Smiles Reward Club
TUI Smiles Reward Club
This guide provides an overview of product features and related technologies. In addition, it contains recommendations on best practices, tutorials for getting started, and troubleshooting information for common situations.
Here are some interesting things about...
TUI Smiles Reward Club
- Can I apply a new TUI Smiles reward to an existing booking?
- Can I combine a discount code from the TUI Smiles Rewards Club with another TUI offer?
- Can I earn Smiles through someone else’s booking?
- Can I share my ‘Smiles’ with someone else, including fellow travellers on a group booking?
- Can Smiles expire or be lost?
- How can I leave or unsubscribe from the TUI Smiles Rewards Club?
- How can I see where my Smiles come from?
- How can I stop getting emails or marketing about the TUI Smiles Rewards Club?
- How does the game ‘Pack Your Bags’ work, and where can I find it?
- How does the ‘Spin the Globe’ game work, and where can I find it?
- How do I check my Smiles balance, and when do new Smiles appear?
- How do I collect Smiles, and what are they used for?
- How do I collect Smiles when I book a TUI Musement excursion at a TUI shop?
- How do I give feedback or make a complaint?
- How do I join the TUI Smiles Rewards Club?
- How do I know how many Smiles I’ve collected?
- How do I know if I can use a discount code from the TUI Smiles Rewards Club?
- How do I move up in the Club to a higher Level?
- How do I use my TUI Smiles Rewards Club promotional code?
- How many Smiles will I receive if I become a member? Will I also receive Smiles for previous bookings?
- I can’t access my TUI Smiles Rewards Club account. What should I do?
- I can’t redeem my partner offer or code. What can I do?
- I can’t see my new booking or the Smiles I’ve collected in my myTUI account. What can I do?
- I need to contact a partner airline regarding my TUI booking. Will I also be given priority when I call or chat?
- I never received the prize I won in the Pack Your Bags game. What can I do?
- I’m having trouble redeeming a partner reward. What can I do?
- I’ve been a loyal TUI customer for years, but I’m still at level 1. Why is that?
- I’ve received an email from TUI saying that I’d be getting bonus Smiles, but I can’t see them on my dashboard. What should I do?
- My booking has been cancelled and I’ve dropped a tier. Can I still use my rewards?
- Someone has gained unauthorised access to my TUI Smiles Rewards Club account. What should I do?
- What are the Rewards at each Level?
- What happens if I redeem my partner reward and then cancel my booking?
- What is the difference between a mijnTUI account and the TUI Smiles Rewards Club, and how do they work together?
- What is the TUI Smiles Rewards Club?
- Where can I find more information about promotions and Smiles bonuses?
- Who can join the TUI Smiles Rewards Club, and how often do I need to travel to benefit from it?
- Why are my rewards different from my friend’s?
- Why are my rewards missing or haven’t they been activated after I’ve levelled up?
- Why can’t I access my TUI Smiles Rewards Club?
- Why do I collect Smiles rather than points?
- Why haven't I received my Smiles?
- Why have my Smiles expired?
- Why wasn’t I given priority when I contacted TUI?
- Will I be able to rejoin the TUI Smiles Rewards Club in the future?
- Will I collect Smiles on bookings where I've also used a TUI Smiles reward or code?
- Will I earn Smiles for a booking I made before I joined the TUI Smiles Rewards Club?
- Will I still collect Smiles if I wasn’t logged in when I made the booking?